We accept return requests within 40 days of the purchase date. Please provide proof of purchase, such as a receipt or order confirmation, to qualify for a return.

All returned products, including any accompanying accessories and promotional gifts, must be unopened and unused, with the original packaging intact. We do not accept returns of opened or used products.

We accept return requests due to product quality issues or personal reasons. Quality issues include manufacturing defects, shipping damage, or incorrect shipments. Personal reasons refer to adverse reactions such as allergies or other health concerns.

If the product has been significantly used or the quantity is nearly depleted, we regret that we cannot accept the return. We recommend trying a small amount of any new skincare product on a discrete area of your skin first to check for any adverse reactions. Please feel free to contact our customer service team if you have any questions.

To initiate a return, please contact our customer service team via email or phone and provide detailed information about the reason for the return. Our customer service representatives will guide you through the return process.

Once we receive and inspect the returned item, we will promptly process the refund. The refund will be credited to the original payment method used for the purchase.

For quality-related issues, we will provide a full refund, including the shipping costs, or offer a free replacement.

If the return is due to personal reasons, such as allergies or health concerns, the shipping costs will not be refunded, and the return shipping fees will be the customer's responsibility.

Certain items, such as gift cards or promotional products received as part of a special offer, are non-refundable.

Your satisfaction is of utmost importance to us. If you have any issues with our products or the return process, please don't hesitate to contact our customer service team. We will be happy to assist you and ensure a pleasant experience with DOHWAJI.