Frequently Asked Questions

Q1. What skincare routine is best for my skin type?
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We understand that every person's skin is unique. We recommend consulting a dermatologist or skincare specialist to determine the routine most suitable for your specific skin type and needs.

Q2. How often should I cleanse my face?
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It is generally recommended to cleanse the face twice a day, once in the morning and once in the evening. However, you can adjust the frequency based on your skin type and lifestyle.

Q3. What ingredients should I avoid in skincare products?
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The ingredients to avoid or be cautious of can vary based on individual sensitivity. Some common ones include sulfates, parabens, dyes, and alcohol. If you have specific ingredient concerns, we suggest carefully checking the product labels.

Q4. Where can I find detailed information about the product ingredients?
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Please refer to the individual product pages, where you can find comprehensive ingredient details.

Q5. How can I effectively address acne, blemishes, and other congestion issues?
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Improving acne or blemishes requires a personalized approach. We recommend using the DOHWAJI The Nobles' Soothing Collection, as it can help clear impurities from pores and reduce inflammation. However, for persistent or severe cases, we advise consulting a dermatologist for a customized treatment plan.

Q6. Can I use multiple skincare brands together?
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Yes, you can use products from different brands together, as long as they are suitable for your skin type and do not cause any adverse reactions. However, we suggest gradually introducing new products one by one to monitor your skin's response. If you experience any discomfort after using a new product, please discontinue use and consult a dermatologist.

Q7. How long will it take to see results from using DOHWAJI products?
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The time it takes to see results can vary depending on the product and individual factors. Generally, it takes about two weeks to notice visible changes in your skin. Consistency and patience are key when it comes to skincare.

Q8. Are DOHWAJI products safe for sensitive skin?
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All our products have been dermatologically tested for skin irritation, with an average irritation score of 0.00, indicating non-irritant status. Additionally, we have minimized or eliminated potentially harmful ingredients to ensure our products are gentle for all skin types. Please refer to the product descriptions and labels for specific information about each product. *Individual results may vary, and if you experience any unusual symptoms or side effects such as redness, swelling, or itching after using our products, please consult a professional.

Q9. Can I use skincare products during pregnancy or breastfeeding?
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We recommend consulting a healthcare professional before introducing any new skincare products during pregnancy or breastfeeding.

Q10. What is your return and refund policy?
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Our return and refund policies may vary, so please refer to the specific policies on our website.

If you have any other questions or concerns, please feel free to contact our customer service team, and we will be happy to assist you.