Customer Service
At DOHWAJI, we are dedicated to providing exceptional customer service and ensuring your complete satisfaction with our products and services. Our Customer Service Policy outlines our approach to promptly and effectively addressing your inquiries, concerns, and requests.
We offer email and phone as convenient communication channels, and our customer service team is available during business hours to assist you with any questions or issues you may have.
email: cs@dohwaji.com
We strive to respond to all customer inquiries and requests within 24 to 48 business hours. We understand the importance of your time and aim to swiftly address your concerns.
Our knowledgeable customer service team can provide detailed product information, usage instructions, and personalized recommendations to help you make informed decisions about your skincare routine.
If you encounter any issues with your order, such as order tracking, delivery updates, or changes/cancellations, our team will provide assistance and work diligently to resolve any order-related concerns efficiently.
We value your feedback and are committed to finding satisfactory resolutions. If you have any issues or suggestions, please feel free to contact our customer service team.
We respect your privacy and protect your personal information in accordance with relevant regulations. For more details, please refer to our Privacy Policy.
We are dedicated to continuously improving our customer service. We regularly evaluate our processes and training programs to enhance our team's knowledge and skills, ensuring the best possible customer experience.
We deeply appreciate your trust in DOHWAJI and will strive to exceed your expectations with our customer service. If you have any questions or needs, please don't hesitate to reach out to our customer service team, who will be happy to assist you with the utmost sincerity.
