Return and exchange
DOHWAJI is doing our best to make you satisfied with our skincare products.
Our return and refund policies are designed to provide a clear understanding of the return and refund process.
1. Return Period
We are receiving a return within 40 days from the date of purchase.
For returns, you will need to provide proof of purchase, such as receipt or order confirmation.
2. Status of the returned product
For returns, the skincare product must be in its original packaging and unused state.
Please make sure that all related items (accessories, inserts, promotional materials, etc.) are included with the return.
3. Reasons for return
We are receiving returns for quality issues and personal issues related to allergies or other health issues.
Quality issues include manufacturing defects, damaged products during transportation, or incorrect product shipments.
Personal problems mean side effects from allergies or other health problems.
4. Return of Partially Used Products
Largely used or almost used products cannot be returned.
If you have any concerns about the suitability of the product, apply a small amount of the new product to your skin before using it and wait to see how the body reacts.
I recommend the procedure to check if you have an allergic reaction.
5. Return Procedures
To proceed with the return, please contact our customer service team via email or phone to provide details about the reason for the return.
A customer service representative will guide you through the return process and approve the return if that applies.
6. Refund Options
We will process your refund after receiving and checking the returned product.
The refund will be made through the original payment method used at the time of purchase.
The shipping fee is non-refundable, and the return shipping fee is your responsibility.
7. Refund for quality issues
For quality issues, we will provide you with a full refund including shipping costs or an alternative product at no additional cost as you wish.
8. a refund for a personal matter
If the return is due to a personal issue, such as an allergy or health issue, only a refund will be made for the cost of the product. Shipping charges are excluded.
9. a non-refundable product
Some products are non-refundable.
This applies only to purchases made directly from gift drawing paper (DOHWAJI) with the applicable return and refund policy.
If you purchased the product through a third-party retailer, please refer to that retailer's return and refund policy.
10. Customer Satisfaction
Your satisfaction is very important to us.
If you have any questions or concerns regarding our product or return process, please contact our customer service team.
We are here to help you and ensure a positive experience with our skincare products.
Please note that this return and refund policy only applies to purchases made directly from DOHWAJI.
If you purchased the product through a third-party retailer, please refer to that retailer's return and refund policy.
By purchasing and using DOHWAJI skincare products, you are deemed to agree to the terms and conditions set forth in this Return and Refund Policy.
DOHWAJI reserves the right to modify or update this policy without prior notice.
Changes will take effect immediately if they are posted on our website or other communication channels.
