CS Policy
DOHWAJI is committed to providing excellent customer service and ensuring your satisfaction with products and services. Our customer service policy explains how to respond quickly and effectively to your inquiries, concerns, and requests.
We provide various communication channels such as email and KakaoTalk for your convenience. Our customer service team is ready to assist you with any inquiries or issues during business hours.
2. a quick response
We are committed to responding quickly to all customer inquiries and requests. We understand the importance of your time and aim to respond quickly to your problems, usually within 24 to 48 business hours.
3. Product Information and Guidance:
Our customer service team has a lot of product knowledge and can provide details, instructions, and recommendations. This will help you make rational decisions about your skincare routine.
4. Order Support:
If you experience any issues with your order, such as tracking your order, updating your delivery, changing/cancelling, our customer service team will be there to help you. We will try to resolve your order-related issues quickly and efficiently.
5. Feedback and Complaint Handling
Your feedback is very important, and we take all customer complaints seriously. If you have any concerns or suggestions, please contact our customer service team. We will carefully review your feedback and try to find a satisfactory solution.
6. Personal Information Protection
We handle your personal information in accordance with applicable data protection laws and take security measures to protect your personal information. For more information, see our Privacy Policy.
7. continuous improvement
We are committed to the continuous improvement of customer service. We regularly evaluate procedures and training programs to improve our team's knowledge and skills and provide the best customer experience.
We value your trust in DOHWAJI, and we are working to exceed your expectations through our customer service. If you have any questions, concerns, or need help, please feel free to contact our dedicated customer service team. We would like to join you to help you and make your experience with DOHWAJI as enjoyable as possible.
